FORMAL PROCEDURE

Complaints Procedure

We take concerns seriously.

If you believe something has gone wrong with your Fylu account, transaction or service experience, you can submit a complaint for formal review.

What to provide

Account identifier
Transaction ID
Order ID
Asset
Network
Date
Time
Description of the issue
Relevant screenshots
Supporting documentation
Preferred contact method

Complaint process

SUBMITTED
REFERENCE ISSUED
INITIAL REVIEW
INVESTIGATION
RESPONSE
RESOLUTION OR ESCALATION

A unique formal complaint reference is provided only if supported by the existing backend. Fylu does not fake complaint tracking.

Customer Service integration

Complaints use Fylu's existing Customer Service flow. Relevant account or transaction context may be attached where technically appropriate and available.

Contact Customer Service →