Start from a trusted location
A password reset normally begins at the service's verified sign-in page, using a recovery method already associated with the account. Check the web address yourself rather than trusting an unsolicited message. A reset email or code should relate to a request you initiated. Repeated unexpected resets may indicate that someone is trying to access the account, especially if your email account is also affected.
After a successful recovery
Choose a unique password and review unfamiliar sessions, devices and security changes where the service provides those controls. Secure the recovery email as well, because it may unlock other accounts. Keep the date and reference of any support interaction without recording secret codes. FYLU's sign-in area is a preview; no operational password-recovery service or response timetable has been established for a live FYLU trading account.