COMPLAINTS PROCEDURE

We take concerns seriously.

Submit account, transaction or service concerns for formal review.

What to provide

Provide relevant information so Customer Service can understand the context.

✓Account identifier

✓Transaction ID

✓Order ID

✓Asset

✓Network

✓Date

✓Time

✓Description of the issue

✓Relevant screenshots

✓Supporting documentation

✓Preferred contact method

Customer Service will never ask for your password, private key, seed phrase or authentication code.

Do not submit passwords, 2FA codes, private keys, seed phrases or complete payment credentials.

01SUBMITTED↓

02REFERENCE ISSUED↓

03INITIAL REVIEW↓

04INVESTIGATION↓

05RESPONSE↓

06RESOLUTION OR ESCALATION

Complaint references

Tracking numbers are displayed only when supported by the backend and are never fabricated.

CUSTOMER SERVICE

Signed-in users and visitors can use the applicable Customer Service flow.